At Wicked OWL we want you to enjoy learning as much as we do, so we make sure it is not a chore. All our courses are built to be interactive, are delivered in bite-sized chunks and will to fit around busy lives. For example, if you have to exit during a module, when you next log in, you will be able to simply pick up from exactly where you left off or go back and review what you have already covered.
Built by property professionals for property professionals, we offer a range of interactive, audio visual e-learning modules to provide you with procedural, regulatory and customer best-practice that may be:
- Revelations: ‘ah-ha’ moments
- Reinforcements: what you already know and do - so that you can keep doing it, confidently
- Reminders - of important things that you may have forgotten
- Relevant – to you, your customers and clients, your colleagues and your company
Conveyancing Progression Training for Estate Agents and Mortgage Brokers (England and Wales)
Enables Estate Agents to reduce fall throughs and get property sales to exchange faster!
This suite of courses will give you a true understanding of the legal process and provide top tips on where you can make a difference.
Across three interactive, audio-visual e-learning modules you will find out about, procedural, regulatory and customer best-practice for property professionals.
An Introduction to Conveyancing for property professionals (England and Wales)
Across three interactive, audio-visual e-learning modules you will explore the different ways that property can be owned, the details held by Her Majesty’s Land Registry and the issues can arise in the purchase and sale of property. Along with a full review of the end-to-end conveyancing process, learners will be able to describe the differences between freehold and leasehold, the effect of restrictive covenants and the impact of rights of way.
Anti Money Laundering
Money Laundering is big business and you, as an estate agent, have a legal obligation to comply with the law when selling or letting houses. This interactive, audio-visual e-learning course provides a full run through of the legislation, liabilities and practical actions which you need to take. The succinct and common sense delivery of the course makes it easy to learn and straightforward to put that learning into action in your day to day dealings with customers. By arranging for staff to complete this course, compliance with the AML training obligations placed on estate agency businesses can be demonstrated through individual certificates and group learning records.
At Wicked Owl we know that learning can take all shapes and forms so we have created a variety of engaging, captivating, stimulating and practical Workplace delivered courses.
Below you will find just some of the sessions and programmes we deliver. If you would like to find out more or are interested in a bespoke course please contact us at firstname.lastname@example.org or even give Beth or Ian a call, our numbers are on the contact page and we would love to speak with you.
Customer Services in Conveyancing
A half day workshop to find out how to phrase communications to manage client expectations deal with complaints and understand who your customers really are and what they really need from you.
A 60-minute course outlining the classic issues in Leasehold transactions along with the case law and statutes to apply to avoid those issues, whether they be enfranchisement or simply a Landlord refusing to receipt a notice of assignment.
A half day workshop on what searches you need to do and an understanding of the contents and locations for locations dependent searches. Everything from Mundic Reports through to Brine pumping and Williamsons tunnels.
Managing, Developing, Motivating and Leading your Team
A range of experiential courses exploring and developing the key skills needed to maximise the performance of the team and the individuals within in. Providing participants with specific strategies and techniques that can be applied immediately.
Generating Mutually Beneficial Relationships
Designed to enhance skills and build confidence when building and maintaining cooperative customer relationships. By understanding the ‘intangible needs’ of customers, participants will be able to adapt they communication styles to enable them to engage in meaningful and comfortable outcome-focused conversations.
Financial Services Fundamentals
Whilst keeping your customers, your business and your team safe from a regulatory perspective, this one-day course also enables Estate Agents to demonstrate a credible and compliant understanding of mortgages and associated financial products in discussions with customers.